Refund policy
Return & Refund Policy
1. 7-Day Return Policy
We offer a 7-day return policy for eligible products.
You may request a return or exchange within 7 calendar days after the date your order is delivered. You do not need to provide a reason for the return, provided that the product meets the eligibility requirements below.
To be eligible for a return or exchange, the product must:
Be unused and not activated.
Remain in its original condition.
Include all original accessories, cables, manuals, packaging, and other components.
Not show signs of use, installation, modification, damage, or alteration.
Be returned in the original packaging whenever reasonably possible.
2. Products That Have Been Activated
Products that have been activated are not eligible for return or exchange.
For products that require software activation, registration, licensing, device activation, or other forms of activation, the 7-day return period does not apply once the product has been activated.
Please make sure you have confirmed that the product meets your requirements before activating it.
3. How to Request a Return
To request a return, please contact us within 7 calendar days after delivery at:
Email: support01@xpectvision.com
Please include:
Your order number
The name of the purchaser
The product name
The reason for the return, if you wish to provide one
Photos or videos of the product and packaging, if requested
We will review your request and provide return instructions if the product is eligible.
Do not ship the product back before receiving return authorization from us. Unauthorized returns may not be accepted.
4. Return Shipping
For a change-of-mind or no-reason return, the customer is responsible for the return shipping costs unless otherwise agreed in writing.
If the product is defective, damaged during delivery, or we sent the wrong product, please contact us as soon as possible. We will review the situation and, where applicable, provide an appropriate solution.
5. Refunds
Once we receive and inspect the returned product, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method.
The refund amount will generally cover the purchase price of the eligible product. Original shipping charges are non-refundable unless required by applicable law or the return is due to our error or a defective product.
Please allow additional time for your payment provider or bank to process the refund.
6. Exchanges
Eligible products may be exchanged within the 7-day return period, subject to product availability.
If the replacement product has a different price, we will contact you regarding any applicable price difference before processing the exchange.
7. Non-Returnable Products
The following products are not eligible for return or exchange:
Products that have been activated.
Products that have been used, installed, modified, or altered.
Products that are damaged due to improper use, installation, storage, or handling.
Products missing original accessories, components, or packaging where such items are required for resale.
Products returned after the 7-day return period, except where otherwise required by applicable law.
8. Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and supporting photos or videos.
We will evaluate the issue and work with you to provide an appropriate resolution.
9. Contact Us
For return or exchange requests, please contact:
Xpect Vision
Email: support01@xpectvision.com
Website: www.xpectvisionus.com